Terms of Use

Last Updated: [Insert Actual Publication Date]

Acceptance of These Terms

These Terms of Use govern your access to and use of seronyva.com, the official online store of Seronyva, operated by Shaanxi Xiyue Xiaoyan Technology Co., Ltd., including, without limitation, all website content, features, functionality, skincare products, services, and related materials made available through the website.

By accessing, browsing, or using the website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

If you do not agree to these Terms, you should not access or use the website.

Purchases made through our online store are also subject to our Terms and Conditions, Shipping Policy, Return & Refund Policy, and other applicable store policies.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights provided under applicable law.

Eligibility and Account Responsibility

You may use the website only if you have the legal capacity to enter into a binding agreement under the laws applicable to you, or if you are using the website with appropriate authorization and supervision where required.

You are responsible for maintaining the confidentiality of any account credentials associated with your use of the website.

You are also responsible for taking reasonable precautions to prevent unauthorized access to your account and for activities conducted through your account to the extent permitted by applicable law.

You agree to provide accurate and complete information when creating an account, placing an order, or contacting our customer support team.

If you believe that your account has been accessed or used without authorization, please contact us promptly at service@seronyva.com.

Permitted Use

You may use the website solely for lawful personal shopping, browsing, and informational purposes, and only in accordance with these Terms of Use and applicable laws.

You may not, directly or indirectly:

Interfere with the operation, security, integrity, or functionality of the website.

Introduce viruses, malware, malicious software, or other harmful code.

Scrape, harvest, extract, or collect website data without authorization.

Attempt to gain unauthorized access to customer accounts, systems, servers, or restricted website features.

Impersonate another person, business, or organization.

Engage in fraudulent, deceptive, misleading, or unlawful activities.

Infringe upon intellectual property rights, privacy rights, or other legal rights of third parties.

Misuse promotional offers, checkout processes, or website functionality.

Use the website in any manner that violates applicable law or these Terms.

We reserve the right to take reasonable measures to protect the website, customers, and business operations against unauthorized, fraudulent, or unlawful activities, subject to applicable law.

Intellectual Property

All content available on the Seronyva website, including but not limited to text, branding, trademarks, logos, graphics, photographs, product images, designs, layouts, icons, skincare product descriptions, and other materials, is owned by, licensed to, or otherwise lawfully used by Seronyva, Shaanxi Xiyue Xiaoyan Technology Co., Ltd., or their respective rights holders.

Such content is protected by applicable intellectual property and other laws.

Except for the limited right to access and use the website for its intended purposes, no right, title, or interest in or to any website content is granted, transferred, or assigned to you.

You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected website materials without appropriate authorization, except where permitted by applicable law.

Unauthorized use of website content may violate intellectual property laws and other applicable regulations.

Third-Party Services and Links

The website may contain links to, or integrations with, third-party websites, platforms, payment processors, shipping providers, analytics tools, or other services.

These third-party services are governed by their own terms, policies, and practices.

The inclusion of any third-party link, service, or integration does not necessarily imply endorsement, sponsorship, or responsibility by Seronyva.

We are not responsible for the independent content, availability, security, practices, or policies of third-party websites or services, except where responsibility is imposed by applicable law.

Customers are encouraged to review the relevant terms and privacy policies of third-party services before using them or providing personal information.

Website Availability and Modifications

We reserve the right to modify, update, suspend, restrict, or discontinue any part of the website, including content, features, functionality, product listings, or services, when reasonably necessary.

We may also perform website maintenance, implement security updates, correct technical issues, or make operational improvements.

We do not guarantee that the website will be available at all times, operate without interruption, remain error-free, or be free from security vulnerabilities.

Certain website features or services may be temporarily unavailable due to maintenance, technical problems, third-party service interruptions, or other circumstances outside our reasonable control.

Any modifications affecting existing customer orders or mandatory consumer rights will be handled in accordance with applicable law and our store policies.

Skincare Product Information and Use

Seronyva offers skincare products and beauty essentials intended to support everyday skincare and personal care routines.

We make reasonable efforts to provide accurate product descriptions, ingredient information, usage instructions, and relevant precautions.

Customers are encouraged to review the product information, ingredient lists, and directions for use provided on the relevant product pages or packaging before using any skincare product.

Individual skin types, sensitivities, and responses may vary. Product experiences and results may differ between customers.

If a product causes irritation or an unexpected skin reaction, discontinue use and seek appropriate professional advice where necessary.

Unless expressly identified otherwise and supported by applicable regulatory requirements, general skincare information provided on our website is intended for informational purposes and should not be treated as professional medical advice, diagnosis, or treatment.

Nothing in this section limits customers' statutory rights relating to product safety, product quality, or defective goods.

Disclaimers

To the fullest extent permitted by applicable law, the website and its content, features, and services are provided on an "as is" and "as available" basis.

Except as expressly stated by us or required by applicable law, we make no warranties, representations, or conditions of any kind, whether express, implied, statutory, or otherwise, regarding the website or your use of the website.

We make reasonable efforts to provide accurate and current information about our skincare products, product descriptions, ingredients, availability, pricing, and related services.

However, website information may occasionally contain inaccuracies, omissions, or outdated details.

We reserve the right to correct such information when reasonably necessary and in accordance with applicable law.

Nothing in this section excludes or limits mandatory product warranties, consumer guarantees, product safety obligations, or other rights provided under applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, Shaanxi Xiyue Xiaoyan Technology Co., Ltd., operating the Seronyva brand, shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your access to, use of, or inability to use the website.

This limitation applies only to the extent permitted by applicable law.

Nothing in these Terms is intended to limit, exclude, or restrict any rights, remedies, obligations, or liabilities that cannot lawfully be limited, excluded, or restricted under applicable consumer protection, product safety, product liability, or other applicable laws.

Customers retain all mandatory legal rights and remedies available under the laws applicable to their circumstances.

Updates to These Terms

We may revise or update these Terms of Use from time to time to reflect changes in our website functionality, business operations, product offerings, services, legal obligations, or regulatory requirements.

The revised version will be posted on the website with an updated revision date.

Any changes will apply prospectively from the date they become effective, unless otherwise stated or required by applicable law.

Where permitted by applicable law, your continued access to or use of the website after updated Terms are posted constitutes your acceptance of the revised Terms.

Where additional notice or consent is required by applicable law, we will take appropriate steps to meet those requirements.

Contact Us

If you have questions regarding these Terms of Use, website functionality, account access, intellectual property, or other store-related matters, please contact us using the information below.

Brand: Seronyva

Website: seronyva.com

Legal Entity: Shaanxi Xiyue Xiaoyan Technology Co., Ltd.

Registered Business Address: Room 10829-D62 [Cluster], 8th Floor, Unit 1, Building 1, Shangcheng International, South of South Third Ring Road and West of Yanming South Road, Chanba District, Xi’an, Shaanxi Province, China.

Customer Support Email: service@seronyva.com

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (U.S. Eastern Time)

Response Time: Within 1–2 business days

For inquiries relating to an existing purchase, please include your order number and the email address used during checkout.

Legal Business Information

Seronyva is an online retail brand operated by Shaanxi Xiyue Xiaoyan Technology Co., Ltd.

Shaanxi Xiyue Xiaoyan Technology Co., Ltd. is the legal business entity responsible for operating the Seronyva online store.