Terms and Conditions

Last Updated: [Insert Actual Publication Date]

Scope of These Terms

These Terms and Conditions apply to purchases made through seronyva.com, the official online store of Seronyva, operated by Shaanxi Xiyue Xiaoyan Technology Co., Ltd.

Seronyva offers skincare products and beauty essentials intended to support everyday skincare and personal care routines.

By submitting an order through our website, you acknowledge and agree that your purchase is subject to these Terms and Conditions and any other policies referenced or made available on our store.

We encourage customers to review these Terms and the applicable store policies before completing a purchase.

Nothing in these Terms is intended to exclude or limit any mandatory consumer rights provided under applicable law.

Product Information

We make reasonable efforts to present product descriptions, images, colors, sizes, ingredients, usage instructions, availability, pricing, and related information accurately.

However, product appearance may vary due to screen settings, lighting, packaging variations, manufacturing differences, or other factors outside our reasonable control.

For skincare products, customers are encouraged to review the product descriptions, ingredient lists, directions for use, and applicable precautions before purchase and use.

Individual skincare needs, preferences, and skin responses may vary. Product information should not be interpreted as a guarantee of identical results for every customer.

We reserve the right to correct errors, update product information, revise availability, adjust pricing, or cancel an affected order when reasonably necessary, including where information on the website is inaccurate, incomplete, or outdated.

Any such corrections or cancellations will be handled in accordance with applicable law and our store policies.

Orders and Acceptance

After an order is submitted, you may receive an order confirmation at the email address provided during checkout.

Such confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance of the order.

We reserve the right to refuse, limit, or cancel any order where reasonably necessary, including but not limited to circumstances involving:

Suspected fraudulent or unauthorized transactions.

Payment authorization failure.

Product availability or inventory limitations.

Pricing or product information errors.

Unauthorized resale activity.

Legal or regulatory restrictions.

If an order is canceled after payment has been charged, an appropriate refund will be issued to the original payment method or another method permitted by applicable payment procedures.

Customers are responsible for providing accurate and complete order, contact, billing, and shipping information during checkout.

Prices, Taxes, and Payment

Product prices, available payment methods, applicable taxes, shipping charges, discounts, and order totals are displayed during the checkout process before a purchase is completed.

By submitting payment information, you represent and warrant that you are authorized to use the selected payment method and that the information you provide is accurate and complete.

Available payment methods may vary depending on the customer's location, selected currency, device, and payment services available during checkout.

Any applicable foreign transaction fees, currency conversion charges, or additional fees imposed by a customer's payment provider or financial institution are determined by that provider or institution.

For additional information regarding payment authorization, transaction processing, and checkout security, please review our Payment & Security page.

Shipping, Returns, Cancellations, and Refunds

Shipping, delivery, returns, cancellations, exchanges, and refunds are governed by the applicable policies posted on the Seronyva online store, together with any rights or requirements provided under applicable law.

Customers are encouraged to review our Shipping Policy and Return & Refund Policy before completing a purchase.

Customers may request eligible returns within 30 days after confirmed delivery, subject to the conditions and exceptions outlined in our Return & Refund Policy.

Due to the nature of skincare products, preference-based return eligibility may depend on product condition, whether the product has been opened or used, packaging integrity, hygiene considerations, and applicable legal requirements.

These conditions do not affect statutory remedies for defective, damaged, incorrectly supplied, or otherwise nonconforming products.

Order cancellation requests should be submitted as soon as possible after purchase.

We cannot guarantee that an order can be canceled once order processing, fulfillment, shipment preparation, or dispatch has begun.

Nothing in these Terms excludes or restricts statutory consumer rights that cannot lawfully be excluded or restricted.

Promotions and Offers

Promotions, discounts, coupon codes, limited-time offers, bundle promotions, and other special offers may be subject to additional eligibility requirements, time limits, product exclusions, usage restrictions, or other conditions.

Applicable promotional terms and limitations will be disclosed in connection with the relevant offer.

Unless expressly stated otherwise, promotional codes may not be combined with other offers, exchanged for cash, transferred, or applied retroactively to previously completed orders.

We reserve the right to modify, suspend, or discontinue promotions or special offers as permitted by applicable law.

Customers are encouraged to review the applicable promotional conditions before completing a purchase.

Personal Use and Prohibited Activity

Products offered through the Seronyva online store are intended for lawful personal use unless otherwise expressly agreed by us in writing.

Customers agree to use the website responsibly and in accordance with applicable laws.

Unauthorized resale, fraudulent purchasing, abuse of promotions, misuse of store systems, interference with checkout processes, unauthorized access to customer accounts, or any other unlawful or improper activity is prohibited.

We reserve the right to take reasonable measures to prevent fraudulent transactions, unauthorized activities, or misuse of our website, subject to applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, Shaanxi Xiyue Xiaoyan Technology Co., Ltd., operating the Seronyva brand, shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to a purchase, order, product, transaction, or use of the online store.

This limitation applies only to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude, limit, or modify any rights, remedies, obligations, or liabilities that cannot lawfully be excluded or limited under applicable consumer protection, product safety, product liability, or other applicable laws.

Customers retain all mandatory legal rights and remedies available under the laws applicable to their purchases.

Changes to These Terms

We may update or revise these Terms and Conditions from time to time to reflect changes in our business operations, product offerings, website functionality, legal obligations, or regulatory requirements.

The revised version will be posted on our website with an updated revision date.

Any changes will apply prospectively unless otherwise stated or required by applicable law.

The version of these Terms and Conditions posted at the time an order is placed generally governs that transaction, unless applicable law requires otherwise.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

Contact Us

If you have questions regarding these Terms and Conditions, purchases, payments, shipping, returns, or other store-related matters, please contact us using the information below.

Brand: Seronyva

Website: seronyva.com

Legal Entity: Shaanxi Xiyue Xiaoyan Technology Co., Ltd.

Registered Business Address: Room 10829-D62 [Cluster], 8th Floor, Unit 1, Building 1, Shangcheng International, South of South Third Ring Road and West of Yanming South Road, Chanba District, Xi’an, Shaanxi Province, China.

Customer Support Email: service@seronyva.com

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (U.S. Eastern Time)

Response Time: Within 1–2 business days

When contacting us about an existing purchase, please include your order number and the email address used during checkout.

Legal Business Information

Seronyva is an online retail brand operated by Shaanxi Xiyue Xiaoyan Technology Co., Ltd.

Shaanxi Xiyue Xiaoyan Technology Co., Ltd. is the legal business entity responsible for operating the Seronyva online store.