About Us
Welcome toΒ Seronyva. We operate Seronyva.com as an online retail store offering thoughtfully selected skincare and beauty essentials designed to support everyday skincare routines and bring greater comfort, care, and confidence to daily self-care.
At Seronyva, we believe that skincare is an important part of everyday well-being. Our collection focuses on practical skincare solutions and beauty essentials that help customers create simple, enjoyable, and consistent personal care routines.
We are committed to providing clear product information, secure checkout, a straightforward shopping experience, and responsive customer support.
Our customer support team can assist with product questions, skincare product information, order updates, shipping information, returns, payments, privacy-related requests, and other store-related concerns.
Company Information
Seronyva is an online retail brand operated by Shaanxi Xiyue Xiaoyan Technology Co., Ltd.
Brand: Seronyva
Website: seronyva.com
Legal Business Name: Shaanxi Xiyue Xiaoyan Technology Co., Ltd.
Registered Business Address: Room 10829-D62 [Cluster], 8th Floor, Unit 1, Building 1, Shangcheng International, South of South Third Ring Road and West of Yanming South Road, Chanba District, Xiβan, Shaanxi Province, China.
Customer Support Email: service@seronyva.com
Customer Support & Returns
Please contact us before returning any item so our team can review your request, determine the applicable return conditions, and provide the correct return instructions and return address for your order.
For skincare products, return eligibility may depend on product condition, packaging, hygiene considerations, and the terms outlined in our Return & Refund Policy, subject to applicable consumer protection laws.
When contacting us about an existing purchase, please include your order number and the email address used at checkout. This helps us locate your order and assist you more efficiently.
If you have questions about product details, ingredients, usage instructions, or an existing order, please contact our customer support team.
We aim to respond to all customer inquiries within 1β2 business days.
Our registered business address is provided for legal and business identification purposes and is not necessarily a product return facility. Please contact our support team before sending any returned merchandise.
At Seronyva, our goal is to make skincare shopping simple, transparent, and convenient, helping customers discover products that complement their everyday self-care routines.